Thank you for your booking. Your confirmation number, as above, is proof of your booking. Please note, cancellation of your booking must be done 24hrs in advance of check in and is stated in our terms and conditions. Check in is from 2pm and check out is by 11am on the morning of your departure. Complementary use of the Pool, Sauna, Steam Room, Spa and Gymnasium is available throughout your stay so don’t forget your swim suit. There is also free wifi available across the Hotel. Thank you for choosing to stay with us and we look forward to welcoming you 

Terms and Conditions for The Essex Golf & Country Club Hotel

Booking Payment Policy

Prices: The price includes accommodation together with any board arrangements as indicated. Unless clearly stated on the booking form, any extra such as additional meals, drinks etc. will incur an additional charge.

Payment Method:

Payment is only accepted by valid Debit Card, Credit Card or Cash

Payment and Cancellation:

Accepted bookings form a legal contract. Online bookings may be paid at point of booking by valid Debit/Credit card. Should this facility be unavailable at time of booking payment may be made upon departure by cash or Debit/Credit card. Similarly payment for personal or telephone bookings less any advance deposit paid will be payable upon departure. Payment of group bookings will be in accordance with your signed Group Booking Agreement. Charges for cancellation of advance/group bookings will be in accordance with the cancellation clause of such bookings. For individual telephone and online bookings there will be no charge for cancellations made with at least 24 hours' notice prior to arrival. Cancellations after this time or failure to show are liable for the first night booking value which will be charged against the card details provided.

Availability:

If for any reason beyond our control, we are unable to meet your booking, we will make an offer of alternative accommodation. Should this not be acceptable to you, the booking will be regarded as cancelled. Any monies paid in advance be refunded in full. Our liability does not extend beyond this.

Arrival/ Check in:

Rooms are available from 2pm on day of arrival. Our Hotel Reception is open until 10pm Monday - Friday and 9pm at Weekends. Arrivals after this time will be checked in by our Night Porter. If you expect to arrive later than the above times, please advise us in advance if possible. But the Night Porter will be contactable from the internal phone provided in the Hotel Lobby.

Use of Gym Facilities:

Guests wishing to use the gym will need to complete a general health / fitness questionnaire and disclaimer before using such facilities.

Gym and swimming facilities open at 6:30am – 9:30pm Monday-Friday, and 7:30am-8:30pm at weekends. Please note children are not permitted to use the gym facilities and children’s swim time is between 10am-7pm Monday-Friday and 9am-7pm on weekends.

Behaviour:

We respectfully request that you treat our facility with care and respect. This extends to the privacy and quiet enjoyment of other guests. Unruly behaviour will not be tolerated and individuals or groups failing to observe this condition will be asked to leave. No refunds will be issued should the booking be terminated in this way and group organisers may incur further charges, including the cost of refunding the costs of disaffected guests should this arise.

Departure:

Rooms should be vacated by 11am at the latest on the day of departure, unless otherwise arranged. Your account, including any extras purchased during your stay is payable on departure.

Damages and Breakages:

You are responsible and liable for any breakages or damages which you cause to the premises or its contents. Please report these as soon as they occur. In the case of non reported damages a report will be made on day of departure and an invoice prepared for the cost of making good damage or breakages caused. Such charges include the cost of cleaning soiled furnishings. In the case of group bookings the group organiser shall be responsible for the payment of such charges.

Lost Keys:

A charge may be made for lost or non-returned room keys. The charge will reflect the cost of the new key, plus an administrative charge.

Liability:

We are unable to accept liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by the Company, its employees or contractors whilst acting in the course of employment.

Smoking:

Smoking in rooms is strictly forbidden. All rooms are fitted with smoke detectors and if found to be tampered with or damaged will be treated with as damages as detailed above. In addition any fire brigade call out charges incurred as a result of contravention of this condition will be chargeable to the room occupant or group organiser.

Pets:

With the exception of Guide Dogs pets are not are permitted. Requests for accompaniment by Guide Dog should be made prior to arrival.

Data:

Any data gathered during the course of this booking may be held on computer. We may use your details to inform you of Special Offers for future stays. Please advise us if you would prefer for us not to do so.

Bank Holidays:

The Opening times of our Main Reception, Health Club and Restaurant & Bar may be subject to slight changes between Christmas and New Year and on Bank Holidays. Please contact the Hotel directly for exact details prior to your stay.