Dear $FullName$!

Thank you for booking your accommodation with us.

Please find the details of your reservation below. I would appreciate if you could answer a few more questions below so that we can make all necessary arrangements.

Please note, you will be required to send a copy of your identification (passport/ driving licence/ ID) to us prior to your arrival. You can either send us a scanned copy or simply take a picture with your phone and send it via e-mail or SMS. Failure to provide us with your identification may result in cancellation of the booking without the refund. Please note, premises strictly do not allow partying. Guests found hosting parties and causing disturbance will be asked to leave immediately and will receive a fine of £250.00.

Please let us know the following at your convenience:

1. What time are you planning to check in and out?
2. How many adults and children are staying?
3. Please provide us with the copy of your photo ID and the card you have used to make the payment (you can take a picture with your phone and send it via e-mail/ SMS, please hide the full card number revealing only the last 4 digits and your name). Please note you will also be required to provide the same ID and the card upon your check in, failure to do so may result in cancellation of the booking without the refund.
4. Please provide us with your telephone number and your email address in case we need to contact you during your stay.

Once you reply to our e-mail we will send you the full address of the property and further check in details. Please note, failure to reply to this e-mail may result in cancellation of the booking without the refund.

One of our staff will meet you at the property to hand you over the keys and check you in on the day of your arrival therefore we would appreciate if you could call or message us around 30 minutes prior to your arrival so one of us can meet you at the property.

Please note that the earliest check in time is from 14:00 and the latest check out time is at 11:00. If applicable, an extra charge will apply if you are looking to check in after 18:00 (6PM), charges breakdown is highlighted below. Please note, late check outs may be arranged (subject to availability) - half days rate until 13:30 and full days rate until 6pm.

Our direct number is 07799 714 870. Please also call this number anytime if you have any further questions or requests.

Guests found hosting parties and causing disturbance will be asked to leave immediately and will receive a fine of £250.00.

Please retain this for your reference. Prices are in GBP.

Best regards,

The Team at $HotelName$

Booking details:

Group ref:

$GroupRef$

External booking ref:

$ExternalBookingRef$

Company name:

$CompanyName$

Stay dates:

$StartDate$ - $EndDate$ ($NoOfDays$ nights)

Booking date:

$BookingDate$

Number of persons:

$PersonAmount$

Number of booked accommodations:

$Accomodations$

Notes:

$Notes:{$it$
}$

Accommodation
summary:

Area:	$n.Area$
No. / Type:	$n.Type$
Persons per accomodations:	$n.person$
Stay dates:	$n.StayDates$
Total price:	$n.TotalPrice$

Additional services:

$Services$

Accommodation detail:

$AccomDetail:{ n | }$

Area:	$n.Area$
Type:	$n.Type$
Persons:	$n.person$
Stay dates:	$n.StayDates$
Name:	$n.Name$
Conf #:	$n.Confirm$

Contact Details

Name:	$FullName$
Mobile phone:	$Phone2$
E-mail:	$Email$

Price

Total booking fee for $NoOfDays$ nights:	$TotalBooking.totalBooking$ $TotalBooking.bookingDiscountPrice$
Additional services:	$AddonPrice:{ n \| $n.title$ - $if(n.discountPrice)$ ~~$n.price$~~ - $n.discountPrice$ $else$ $n.price$ $endif$ }$
Booking change fee:	$ChargeFee$
Total price:	$Total$ $TotalFeePrice$

BOOKING TERMS
Payment
A credit card is needed to secure all reservations. The card will be charged prior to arrival and used to guarantee your reservation. Full payment will be taken on bookings for all special offers and non-refundable rates at the time of booking. This will not be refundable or transferable should your travel plans change. Please note that at the time of the booking, your card may be pre- authorised by £1.00. This is done for security and verification reasons. That £1.00 will be returned to your account once the pre- authorisation period ends (normally up to 14 days).

Check In/Out
Please note that the earliest check in time is 14:00 and the latest check out time is 11:00.
Additional fees (if applicable) as follows;
Luggage drop off from 11:30 - free
Early check in - 11:30 am to 2pm - £100
Late Check In - £30 after 18:00, £50.00 after 21:00 and £80.00 to check in after midnight.
Late Check Out - 11am to 13:30pm Half Days Rate
Late Check Out - 13:30pm to 6pm Full Days Rate

Smoking
We operate a strict non-smoking policy in our apartments and any guest who does not adhere to this will be charged £100.00.

Damages
We will charge guests for any damage caused to the property during their stay.

Parties/Gatherings
Please note that all unregistered guests have to leave the premises by 22:00. Gatherings of persons over the amount of registered guests are not allowed. Parties are not allowed in the rooms at any time and may result in the Management requesting the guests to vacate the premises without refund. Guests who carry out parties will be fined £250 in addition to charges for any damage caused.

Pets
No pets, other than registered guide dogs are permitted.

Extensions
If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change.

Storage and Guest Belongings
Luggage storage is available at head office subject to availability. Items are left at the owners risk and no responsibility is taken for lost, stolen or broken items.

Our insurance does not cover the loss or damage of guest belongings. Please ensure you have adequate travel insurance in place prior to your arrival.

Apartment Types
Whilst care is taken to ensure that the description of facilities and services of our apartments is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with the reservations team, prior to booking. We cannot be held liable for omissions or errors, whether temporary or permanent of a property's facilities and services. Property room photos may not be specific to actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types. Any additional charges will be charges to the payment card provided for the accommodation charge. If we are unable to obtain payment we will pursue our damages through legal proceedings. UK law will apply.